TOTAL SOLUTIONS IN SERVICE & SPARE PARTS
The Holdijk Service & Spares team is headquartered in Gronau, Germany. Our goal is to support our customers in realizing their optimal balance in Maximizing equipment availability, Highest Yields and minimal Life Cycle costs.
We call this help: Customer success management
OUR SERVICE & SPARES TEAM
WE SUPPORT YOU IN MANAGING YOUR SUCCESS WITHIN THE FOLLOWING AREAS
EQUIPMENT INSTALLATION
After delivering our equipment we can support you by installing it in your production area. We can support you Turn Key, with an Installation Team or with a Installation Supervisor.
COMMISSIONING & TRAINING
When your employees fully understand the equipment, have increased their level of competency, and built up a solid knowledge base of the machinery and technology, they will be able to ensure that production keeps running at an optimum level. Holdijk & Haamberg is your partner in training your employees to maximize the capabilities of your equipment.
24/7 EMERGENCY SUPPORT
With several service vehicles we can guarantee optimal support in Germany, the Netherlands, and other neighboring countries. To provide optimal global support, Service & Spares has a rapid-react team equipped with professional technical engineers, mechanics, logistics specialists and after-sales managers.
Our specialists are customer oriented and flexible, which gives them the ability to act on an ad hoc basis. They have extensive knowledge and experiences in slaughtering by-products equipment.
PREVENTIVE MAINTENANCE
Due to successive operation and life cycle constrains, all machines need maintenance and repairs to ensure a stable performance and to minimize downtime. Our service team delivers the best solution on site. Thanks to our service vehicles our team can reach virtually all clients in Western Europe. Worldwide we support you by using your tools or together with your maintenance team in the role of maintenance supervisor.
SPARE PARTS
All our manufactured parts are using high quality materials and are designed for optimal performance in our equipment. We make use of specially selected original (OEM) parts because of their proven performance, which makes Holdijk & Haamberg your first choice in providing the right part for the right application.
We have all critical spare parts on stock and ensure the shortest possible delivery time. We can also offer you the optimal spare parts package for your basic service needs. We will inform you of the spare parts you should keep in stock to guarantee certain parts are immediately available. This results in the shortest possible interruption of your equipment availability, thus getting the most out of your investment and maximizing the performance of your equipment.
We have a team of logistic spare parts coordinators that will help you in efficiently handling your spare parts needs, whether an individual part is concerned or a spare parts package.
OPTIMIZING, MODERNIZATION and UPGRADES
We make sure that the quality of your production line is maintained and continually improved.
Our team of specialists is dedicated to providing you with suitable suggestions and ideas to optimize the operational process to ensure the quality of your output. We help you by sharing our growing knowledge with you and applying this to our upgrades.
Customer success management
“ Our goal is to support our customers in realizing their optimal balance in Maximizing equipment availability, Highest Yields and minimal Life Cycle costs. ”
⸺ Team Holdijk & Haamberg
OUR SERVICE AGREEMENT
A Service Agreement ensures that your machines always receive the highest attention, which required to operate at an optimal level.
Our Service Area Manager is happy to visit you to discuss your wishes and expectations regarding service, and compiling a Service Agreement that fits your needs.
DIFFERENT KIND OF SERVICE AGREEMENTS
Technical: Bases upon the agreement made, your site receives a number of visits from our expert engineers. They assess the performance and technical state of your line and carry out small repairs and adjustments. Together with your management, our engineers discuss the improvement potential of your equipment, based on its technical state and performance.
Preventive: An option to include are our recommended revisions according to the Preventive Maintenance Schedule and the required spare parts.
Technological: If you would like to focus more on the technology, there is an option to include visits from one of our technologists, whereby the focus lies mainly on the optimization of the production line/machines.
Combination: A combination of the above supplemented with on-site training.
Our Service Agreements all have a fixed price that covers everything stated in the agreement. In this way, you know what to expect when it comes to making use of our Customer Success Management program.
ENGINEER VISITS
In the Service Agreement, there is an option to include regular inspection visits from our service engineers. These visits consist of mechanical alterations, advise on spare parts and minor to extensive repairs of upgrades. Our aim is to have the right engineers in the right place at the right time, whereby quality is paramount, On occasion our engineers also give some training on the spot when they see things that can be improves immediately through minor alterations or extra knowledge. For example, the engineer can ensure your yield by making changes to the settings of your production line.